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Válido hasta 2027-09-15

You've probably called the helpdesk at least once and wasted a lot of time waiting for an operator to be available. When you finally do, you get the instructions you need in five seconds and are left feeling frustrated. Your customers may have the same problem. According to the GSMA, 56% of users would rather use messenger than call a hotline, and 51% expect an instant response at any time of day or night. Chatbots - virtual interlocutors who answer typical questions - are helping to accommodate such desires. CNBC predicts they will handle more than 80% of requests by 2022. For customers, chatbots mean around-the-clock support and the ability to solve problems quickly. And for business, it will increase sales and provide quality service without the cost of operators. In this article we will analyze why chat-bots are needed, when it is possible to create them and when it is better to apply to a developer. We share step-by-step instructions on how to build a chatbot in 2022.

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